1. Introduction

At Nextshopz, we strive to provide the best possible service to our customers. We understand that there may be circumstances where you need to cancel your subscription or request a refund. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed. By subscribing to our services, you agree to the terms of this policy.

2. Subscription Cancellation

2.1. Cancellation by the User

Monthly Subscriptions:

Users can cancel their monthly subscription at any time through their Nextshopz account settings.

Cancellation will take effect at the end of the current billing cycle, and access to the service will continue until the end of the paid period. No refunds will be issued for the remaining days of the current billing cycle.

Annual Subscriptions:

Users can cancel their annual subscription at any time through their Nextshopz account settings.

Cancellation will take effect at the end of the current billing cycle, and access to the service will continue until the end of the paid period. No refunds will be issued for the remaining months of the current billing cycle.

2.2. Cancellation by Nextshopz

Nextshopz reserves the right to cancel a user’s subscription in cases of violation of our Terms of Service or misuse of the platform.

Users will be notified of the cancellation via email, and access to the service will be terminated immediately. No refunds will be issued in cases of cancellation due to violation of terms.

3. Refund Policy

3.1. Eligibility for Refunds

Refunds are only applicable for annual subscriptions.

To be eligible for a refund, users must submit a refund request within 30 days of the initial subscription purchase date.

3.2. Refund Request Process

Users must submit a refund request through the Nextshopz support portal or by contacting our customer support team at [email protected].

The refund request must include the user’s account information, subscription details, and the reason for the refund request.

3.3. Refund Approval and Processing

Refund requests will be reviewed by our customer support team within 10 business days of receipt.

If the refund request is approved, the refund will be processed to the original payment method within 14 business days.

Users will receive a confirmation email once the refund has been processed.

4. Non-Refundable Items

One-time setup fees, add-on services, and any other non-subscription purchases are non-refundable.

Promotional or discounted subscriptions are non-refundable.

5. Changes to the Policy

Nextshopz reserves the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on the Nextshopz website.

Users are encouraged to review this policy periodically for any updates or changes.

6. Contact Information

For any questions or concerns regarding this Cancellation and Refund Policy, please contact our customer support team at [email protected] or call 7075994640.

By using Nextshopz, you agree to the terms outlined in this Cancellation and Refund Policy. This policy ensures transparency and fairness for all users, helping us maintain a high level of service and customer satisfaction.